Data Protection

The protection of personal data is of great importance to Krones AG (“Krones”). Therefore, Krones conducts its business in accordance with the applicable legal regulations for the protection of personal data and data security. In the following, we will inform you which information Krones may collect, how such information is handled by Krones and to whom it may be made available if need be.

1. Controller

The controller in terms of processing your data is Krones AG. Our contact data are as follows:

Krones AG
93073 Neutraubling

Phone: +49 9401 70 – 0
Fax: +49 9401 70 – 24 88


2. Personal data

Krones does not collect any personal data (such as names, addresses, telephone numbers or e-mail addresses) through its website unless you voluntarily provide such data (for example by completing contact forms, registration, participation in surveys), have given your consent or the legal regulations on the protection of your data permit this.

3. Purpose

In general, Krones will process the personal data you provide for the purpose of answering queries, processing orders or giving you access to certain information or offers. To maintain customer relations, it may also be necessary

  • that Krones processes you personal data and transfers these to worldwide Krones subsidiaries to as to be able to better address your requests or improve services, or
  • that Krones (or a third party on behalf of Krones) processes these personal data to inform you about Krones offers useful for your business or to conduct online surveys to better do justice to the needs and requirements of Krones customers.

It goes without saying that Krones will respect any decision not to provide personal data to enhance customer relations (especially for direct marketing or for market research purposes). We will neither sell your personal data to third parties nor exploit them in any other manner with the exception of passing them on to other companies of the Krones Group.

4. Use for a specific purpose

Krones will process the personal data you provide only for the purposes you have been informed of, except when processing

  • is carried out for an additional purpose directly related to the original purpose for which the personal data were collected,
  • is necessary for the preparation, negotiation and performance of a contract with you,
  • is required as a result of legal obligations or a decree by an official authority or a court-of-law,
  • is required to establish legal claims or as a defence against legal action,
  • serves to prevent improper use or other unlawful activities, e.g. premeditated attacks on the Krones systems ensuring data security.

When you access the Krones website through telecommunication services, communication-related information (e.g. the IP address) or use-related information (e.g. information on the start and duration of access and the telecommunication services you use) will automatically be generated by technical means. This may make it possible to identify you as a person. Where processing of your communication or use-related information is mandatory, such processing will be subject to the laws on data protection.

6. Non-personal information collected automatically

When you access the Krones website, information may occasionally be collected automatically (i.e. not through registration) which is not allocated to a certain person (such as the Internet browser and operating system used, the domain name of the website from which you accessed, number of visits, average duration; websites called up). Krones and its worldwide subsidiaries use such information to determine the appeal of the Krones websites and to improve their efficiency and contents.

7. "Cookies" – information automatically placed on your computer

When you visit a Krones website, it is possible that Krones will place information in the form of a “cookie” on your computer which will recognise it automatically when you next visit. Cookies enable Krones, for example, to adjust website contents to your interests or to store your password so that you need not enter it anew every time. If you do not wish Krones to recognise your computer, please set your Internet browser to either delete cookies from your hard drive, to block cookies or to warn you before a cookie is stored.

8. Duration of storage; retention periods

In general, we store your personal data as long as this is required for the provision of our online offers and the services related thereto or as long as we have a legitimate interest in continued storage (for example, we may have a legitimate interest in postal marketing after fulfilment of the contract). In all other cases, we delete your personal data with the exception of data which we have to keep for the fulfilment of legal obligations (e.g. under tax or commercial law).

9. Safety

Krones takes technical and organisational safety measures to protect your personal data against unintended or unlawful erasure, change, loss, unauthorised transfer or unauthorised access.

The Krones websites contain links to other websites. Krones will not accept responsibility for the data protection policies or the contents of such other websites.

You can also pay Krones through Paypal. If you do, you will be guided directly to Paypal whenever an order is completed. There, you can log in and make payment. In such cases, please take note of the data protection notices of Paypal where you will find information on the use of your data by Paypal.

11. Web tracking

For purposes of marketing and optimisation, products and services of Wiredminds GmbH, 70176 Stuttgart, are used on this website. These services include the processing of data from which user profiles are created using a pseudonym. Where possible and appropriate, the user profiles will be anonymised in their entirety. Cookies may be used for this purpose. Cookies are small text files which are stored in the Internet browser of visitors and have the purpose of recognising said Internet browser. The data collected (which may also include personal data) are transmitted to Wiredminds or collected directly. Krones AG is permitted to use information left when websites are visited to create anonymised user profiles. The data thus obtained will not be used without the separate consent of the data subject to identify the user of the website in person and will not be combined with personal data about the individual behind the pseudonym. Where IP addresses are collected, these will be anonymised immediately after collection by erasure of the last block of numbers. Data subjects may object to the processing of their data for the future at any time. Objection to web tracking

12. User Rights

Your rights as a user will be described in detail in this paragraph. Among others, you have a right to information, a right to rectification and a right to object against direct marketing. You also have the right to withdraw your consent. Please use the information in the Section “Contact” to exercise your rights.

Objection against direct marketing:

You may object to your data being processed for advertising purposes at any time (“objection to advertising”). Please keep in mind that, for organisational reasons, there may be overlapping between your objection and the use of your data in connection with a campaign already under way.

Objection against data processing if “legitimate interest” is the legal basis:

Moreover, you are entitled to object to data processing by us at any time if there is a legitimate interest. In such cases, we will stop processing your data unless we can cite a mandatory legitimate interest in processing under legal rules which would override your interests.

Withdrawal of consent:

If you have given us your consent to process your data, you may revoke such consent for the future at any time. This is without prejudice to the lawfulness of processing your data until revocation.

Data portability:

You also have the right to receive personal data you have provided to us in connection with performance of a contract or on the basis of consent in a structured, common and machine-readable format or - if technically feasible - to request that such data be transferred to a third party.

Right to appeal to the supervisory agency:

You are entitled to appeal to a data protection authority. For this purpose, you can contact the data protection authority having jurisdiction for your town or land or the data protection authority which has jurisdiction for us. This is:

Bayerisches Landesamt für Datenschutzaufsicht
Promenade 27 (Schloss)
91522 Ansbach

Phone: +49 (0) 981 53 1300
Fax: +49 (0) 981 53 98 1300


13. Questions and remarks

As the development of the Internet evolves, Krones will adjust this data protection policy on an ongoing basis. Any changes will be communicated by Krones on this website in good time. Therefore, we would recommend that you visit this website on a regular basis to keep yourself up-to-date on the current status of the data protection policy.

14. Contact

If you wish to contact us, you will reach us under the address in the paragraph “Controller”. To exercise your rights or to submit suggestions and criticisms regarding the processing of your personal data as well as to withdraw your consent, please contact our Data Protection Officer:


15. Overview of the services integrated on the website

Below you will find a list of all the services integrated on the website. Which services are actually used depends on your individual cookie settings.